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Fauziah Ahmad

Fauziah Ahmad
  Phone 03-5543 5460
  Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  Web site -
  Location B-3-10 (CS1)
  Academic Position
Senior Lecturer
  Qualification
  • Msc Information Technology, UiTM, 2004
  • BSc Business Admin (Finance), University of Colorado USA, 1998
  • Certificate of Attendance, American Degree Program, PPP/ITM, 1996
  • Microsoft Certified Application Developer - Certification Program at UiTM, 2006
  Teaching Experience
  • Senior Lecturer, 2010 - present
  • Lecturer, 2004 - 2010
  • Part Time Lecturer, 2001 - 2002
  Working Experience
  • Production Executive at Long Trans Education Sdn. Bhd. (2000-2001)
  • Internal Auditor at Mayban Finance Bhd. (1999 – 2000)
  • Sales Consultant at Jaya Jusco Bhd. (1999)
  Subject Taught
  • Development of Electronic Commerce Applications
  • Fundamental of Information System
  • Management Information System
  • IT in Finance and Banking
  • IT Investment
  Research Area
  • Electronic Commerce
  • Electronic Business
  • Information System
  Professional Membership
  • IEEE Professional, 2009 and present
  Publication (Chapters in a Book)
  • Noor Habibah Arshad, Fauziah Ahmad, Saharbudin Naim Tahir Shah, Noor Raihan Ab Hamid. ‘E-CRM Features of Telecommunication Websites’ in (2009). WSEAS Press. ISBN 978-960-6766-22-0
  • Noor Raihan Ab Hamid, Noor Habibah Arshad, Fauziah Ahmad, Saharbudin Naim Tahir Shah. ‘An Assessment of Electronic Customer Relationship Management Adoption by Telecommunication Companies’ in Recent Advances in Applied Computer Sciences (2009). WSEAS Press. ISBN 978-960-974-127-4
  • Noor Habibah Arshad, Fauziah Ahmad, Norjansalika Janom, Azlinah Mohamed. ‘Service Quality in Internet Retailing: A Study on Land Transportation Services’ in E-activities: Networking the World (2007). WSEAS Press. ISBN 978-960-6766-22-0
(Journals)
  • Noor Raihan Ab Hamid, Fauziah Ahmad, Saharbudin Naim Tahir Shah, Noor Habibah Arshad. Evaluating the Adoption Level of Electronic Customer Relationship Management by Telecommunication Companies. WSEAS Transaction on Systems. Issue 2, Volume 9, February 2010
  • Noor Habibah Arshad, Fauziah Ahmad, Norjansalika Janom. (2008) Empirical Study on Electronic Service Quality. Public Sector ICT Management Review (PSIMR). 2(1) 29 – 37. ISSN: 1985-0778
  • Noor Habibah Arshad, Fauziah Ahmad, Norjansalika Janom, Azlinah Mohamed. (2008) Online Transportation Services Guideline for Service Quality. WSEAS Transaction on Business and Economics Journal: 5(5) ISSN: 1109-9526
(Proceedings)
  • Noor Habibah Arshad, Fauziah Ahmad, Norjansalika Janom. (2007) Internet Retail Service Quality. CSSR Book of Abstract. University Publication Centre (UPENA). ISBN 978-967-305-014-7
  • Noor Habibah Arshad, Norjansalika Janom, Fauziah Ahmad. (2006) Web-Based Service Quality in Transportation Industry. Proceeding of International Conference on Business IT Book of Abstract. University Publication Centre (UPENA). ISBN 983-364-34-77
  • Fauziah Ahmad, Noor Habibah Arshad, Norjansalika Janom, Nursyarena Suraya Rahimi. (2005) Market Perception of Internet Service Quality: Bus Transportation Industry. Proceeding of International Conference on Quantitative Sciences and Its Applications (ICOQSIA) Book of Abstract. Universiti Utara Malaysia. ISSN 983-3282-65-2.
  • Norjansalika Janom, Fauziah Ahmad, Norisan Abd Karim, Noor Habibah Arshad. (2008) Malaysian Assessment on Service Quality of Online Banking. Proceeding of 1st Parahyangan International Accounting and Business Conference Book of Abstract.
  • Fauziah Ahmad, Noor Laila Md Nor, Yap Bee Wah. (2005) The Measurement of ICT Literacy of UiTM Undergraduates. Proceeding of International Science Congress (ISC) Book of Abstract.
  Research/Project Grants
  • Electronic Customer Relationship Management (eCRM) Model In Services Industry, FRGS grant (2007 - 2009)
  • Internet Retail Service Quality: The Impact to E-Business Success, IRDC/UiTM grant (2004 - 2006