Nor Hapiza Mohd Ariffin (Dr)
  Phone 03-55211209
  Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  Web site -
  Location T2-37
  Academic Position Senior Lecturer
  Qualification
  • MSc (IT) UKM, 2001
  • BSc Hons (Comp Sc) UKM, 1994
  Research Interest
  • Customer Relationship Management (CRM)
  • Strategic Information System Planning (SISP)
  • Performance Evaluation Support System
  • Human Capital / Spiritual Information System
  • Online Distant Learning
  Subject Taught Postgraduate:
  • Strategic Information System Planning
  • Advanced IT Project Management
  • Information Technology Management
Undergraduate:
  • Introduction to Computer Science
  • Introduction to Database Design
  • Management Information System
  • Information Technology Project Formulation
  • IT Project
  • COBOL Programming
  • PASCAL Programming
  • VISUAL BASIC Programming
  Selected Publications
  • Nor Hapiza and Norrizah. Persepsi Pelajar Tahun Satu mengenai Penggunaan Bahasa Melayu dalam Pengajaran dan Pembelajaran Sains dan Teknologi. Seminar Cabaran Penulisan Sains dan Teknologi Abad ke 21, Bangi, Selangor, April 2001.
  • Nor Hapiza, Zaharah and Norlaila. Students’ Perception towards E-Tutorial : A case study at Universiti Teknologi MARA. Proceedings and Book Chapter of International Conference on Realities in Science, Mathematics and Technical Education, Brunei Darussalam, Mei 2002
  • Nor Hapiza and Zawiyah. Online Distant Learning : A Survey on the Knowledge and Understanding Among Lecturers. A Case Study. Proceedings of International Conference on the Challenge of Learning & Teaching in a Brave New World : Issues & Opportunities in Borderless Education, Hatyai Thailand, Oktober 2002.
  • Nor Hapiza and Razidah. Ke arah Penggunaan TMK di dalam Pembelajaran dan Pengajaran Matematik : Kajian kes ke atas kesediaan Pelajar dan Pengajar. Prosiding Asian Technology Conference in Mathematics, Melaka, Disember 2002.
  • Nor Hapiza, Norlaila dan Zaharah. Tutorial Matematik dalam talian : Cabaran dan Permasalahannya. Prosiding Regional Conferences on Integrating Technology in Mathematical Sciences, Penang, April 2003.
  • Nor Hapiza and Juliah. Aplikasi Pengurusan Pengetahuan dalam Pembuatan Keputusan IPT. Prosiding Seminar Sains Pemutusan, Langkawi, Oktober 2003.
  • Nor Hapiza and Riaza Perveen. eCRM Approach in Online Distant Education. Proceedings of International Conference on The Association of Southeast Asian Institutions of Higher Learning, Kota Kinabalu Sabah, Oktober 2003.
  • Nor Hapiza, Abd Razak and Khairuddin. Satu tinjauan ke atas hubungan Pengurusan Perhubungan Pelanggan (CRM) dengan Pengurusan Pengetahuan(KM). Prosiding Seminar Kebangsaan Sains Teknologi dan Sains Sosial, Perlis, Jun 2004.
  • Nor Hapiza, Abd Razak and Khairuddin. Analisis dan Perbandingan Takrifan Pengurusan Perhubungan Pelanggan(CRM). Prosiding Seminar Kebangsaan Capaian Maklumat dan Pengurusan Pengetahuan, Kajang Selangor, Disember 2005.
  • Nor Hapiza, Abd Razak dan Khairuddin. Konsep Pengetahuan dan Hikmah ke arah Pembangunan Modal Insan. Prosiding Persidangan Serantau Islam Hadhari dan Profesionalisme, Bangi, Selangor, Februari 2007.
  • Nor Hapiza. Konsep Keinsanan dalam pendekatan Pengurusan Perhubungan Pelanggan berkonsepkan Islam. Prosiding Seminar Kebangsaan Kemahiran Insaniah dan Kesejahteraan Sosial, Melaka, Ogos 2008.
  •  
  • NorHapiza, Abd Razak dan Khairuddin (2009) Sistem Modal Insan : Satu keperluan di dalam Pengurusan dan Perancangan Strategik Organisasi, Proceedings of Regional Conference on Educational Leadership and Management (RCELAM). Jitra, Kedah, Malaysia,. 10 -12 November 2009.
  •  
  • NorHapiza, Abd Razak dan Khairuddin, A Survey on CRM Implementation of Semi Government Organizations in Malaysia, Proceedings of Annual Global Business, Information Technology and Management for Economic Development Conference, Beijing, China 22-24 Oktober 2009
  •  
  • NorHapiza, Abd Razak dan Khairuddin,, A Survey on Customer Relationship Management (CRM) Implementation in Research and Development Centers of Public Universities in Malaysia, Proceedings of International Conference on Quality, Productivity and Performance Measurement, PutraJaya Malaysia, 16-18 November 2009.
  •  
  • Nor Hapiza Mohd Ariffin, Nur Hasni Nasrudin, A Survey on Users’ Commitment in Information Technology (IT) Project: A Case Study in Malaysian Private Software Development Company, Proceedings of International Conference on Research and Innovation in Information Systems, Johor Bahru Malaysia, 8-9 Disember 2009.
  •  
  • Hazlin Fardila Abdul Hasim and Nor Hapiza Mohd Ariffin, A Survey on Web Based Learning and Intelligent Technology Learning Implementation : A Case Study in Malaysian Private Higher Learning Institutions, Proceedings of International Conference on Innovation in Teaching and management in Higher Education, Shah Alam Selangor, 21-23 December 2009.
  Supervision MSc. (Completed):
  • Nur Hasni Nasruddin. A survey on User Commitment in IT Project Delay : Vendors Perspective, November 2008.
  • Hazlin Fardila Abdul Salam. Comparative Study Between Web Based and Intelligent Technology Learning Implementation in Private Higher Education. April 2009.
  • Norzilawati Mohamed Isa. Students’ Perceptions Towards ICT Technology in Classroom, April 2009.
  • Norfarizan Mohd Daud. Adoption of Centered Customer Service for ICT Services in Public Universities : A Case Study of Universiti Malaysia Pahang, April 2009.
BSc. (Completed):
  • Nor Hanis Abd Razak. Web Based Development Using eCRM approach, November 2003.
  • Syarifah Mastura Syed Murthada. A Development of Web Based System Mathematic Tutorial, November 2003.
  • Norul Akmal Mohd Yusof. Comparison Study on CRM Implementation of Semi Government Organizations in Klang Valley, October 2004.
  •  
  • Nur Hamizah Shalah huddin. Researcher Services Management System Using SMS Notification System : A Cse study in RMI. November 2009.
  • Siti Nur Iman Ibrahim. Researcher Request Management Using SMS Notification System : A Case Study in RMI. November 2009.
  Award
  • Excellent Services Award UiTM (Anugerah Khidmat Cemerlang) Year 2002
  • PIKOM Award for Online Mathematics Tutorial (Pameran Penyelidikan dan Pembangunan IPTA) Year 2003
  • Best Paper Award ( CRM) in Annual Global Business, Information Technology and Management for Economic Development Conference, Beijing, China 22-24 Oktober 2009